FAQ - FREQUENTLY ASKED QUESTIONS

ACCOUNT & USER PROFILE

Do I need to create an account to place an order?

No, you can complete an order as a guest. However, creating an account allows you to manage orders, returns and access exclusive promotions.

How can I register an account on CB Bottazzo?

Click on “Register” at the top right and fill out the required form with your personal data.

How can I change my account details?

Log in to your profile, go to "My Account" and update the desired data.

What should I do if I forget my password?

Click “Forgot Password” on the login page and follow the instructions to reset it.

Can I delete my account?

Yes, you can send us a cancellation request by writing to info@cbbottazzo.com .

Can I view my order history without an account?

No, order history is only available to registered users.

How can I check my CB VIP points balance?

Go to the “CB VIP” section in your account to view your accumulated points.

AVAILABILITY & ORDERS

How can I check the availability of a product?

Availability is indicated on the product page. For more information, contact us at info@cbbottazzo.com .

Are out of stock items restocked?

In some cases, yes. You can sign up for the restocking notification directly on the product page.

Can I reserve an item that is not yet available?

We do not currently offer pre-order service, but you can contact us for information on upcoming arrivals.

Can I change or cancel an order after I complete it?

Yes, you can change or cancel an order within 6 hours of confirmation. Contact us as soon as possible at info@cbbottazzo.com .

Can I add a product to an already completed order?

No, once an order is completed it is not possible to add items. We recommend that you place a new order.

What should I do if I have not received all the items I ordered?

Please contact our customer service immediately at info@cbbottazzo.com for assistance.

Can I change the size or color of an item I purchased?

Yes, you can request an exchange for a different size or color of the same model, if available.

Why was my order cancelled?

An order may be canceled due to product availability or payment issues. In these cases, you will receive an email notification.

How do I know if my order has been confirmed?

You will receive an order confirmation email shortly after completing your order. If you do not receive the email, please check your spam folder or contact us.

Can I order from another country?

Yes, we currently ship to Italy and Europe.

SHIPPING

What shipping methods are available?

We offer standard shipping for €13, free for orders over €150.

How long does delivery take?

Estimated times are 2-5 business days from shipment.

How can I track my shipment?

You will receive an email with a tracking number as soon as your order is shipped.

Can I change my shipping address after placing my order?

Yes, but only if the order has not been shipped yet. Contact us as soon as possible at info@cbbottazzo.com .

Do you also ship abroad?

Yes, we currently ship to Italy and Europe.

What should I do if my order arrives late?

Check the status of your shipment with the tracking number you received. If you still have problems, contact us for assistance.

Is shipping always free?

No, shipping is free only for orders of at least €150.

What should I do if I receive a damaged package?

Contact us immediately by sending photos of the package and damaged items to info@cbbottazzo.com for support.

How long does it take to process an order before shipping?

Orders are processed within 24-48 hours of confirmation.

Can I collect my order in store?

Yes by contacting our customer service within 6 hours of ordering.

RETURNS & EXCHANGES

How can I request a return or exchange?

Please contact our customer service at info@cbbottazzo.com indicating your order number and the details of the items to be returned or exchanged.

How long do I have to return or exchange an item?

You can request a return or exchange within 28 days from the delivery date.

Is return shipping free?

Yes, if you use the courier indicated by CB Bottazzo.

Can I exchange an item for a different model?

No, exchanges are only allowed for the same model, but in a different size or color, if available.

What conditions must returned items meet?

Items must be in original condition, not worn, washed or altered, and complete with original packaging and tags.

When will I receive my refund or store credit?

Refunds or store credit will be issued within 10 days of receipt and verification of the returned items.

How do I know if my return has been accepted?

You will receive a confirmation email once your return has been processed.

What should I do if I receive a defective or wrong item?

Contact us immediately at info@cbbottazzo.com sending photos and details of the problem to receive support.

Can sale items be returned?

Yes, sale items can be returned, subject to the same conditions as standard returns.

PAYMENTS & PROMOTIONS

What payment methods do you accept?

We accept credit cards (Visa, Mastercard, American Express), PayPal and bank transfer.

Can I pay in installments?

Yes, thanks to the collaboration with Klarna you can pay in convenient interest-free installments.

Is my payment secure?

Yes, all transactions are protected by advanced encryption to ensure maximum security.

Why did my payment fail?

Please make sure your card or payment method details are correct and that the account has sufficient funds. For further issues, please contact us at info@cbbottazzo.com .

Can I request an invoice for my purchase?

Yes, you can request an invoice during checkout or by contacting us after purchase.

How can I use a promo code?

Enter the code in the dedicated field during checkout and click “Apply”.

Why is the promo code not working?

Please make sure the code is still valid and does not apply to excluded categories or sale items.

How can I receive promotions and special offers?

Sign up to our newsletter to stay updated on exclusive discounts and new arrivals.

Can promo codes be used in conjunction with CB VIP points?

No, promo codes and loyalty points cannot be combined in the same order.

Can I change my payment method after completing my order?

No, the payment method cannot be changed once the order has been completed.

CB VIP LOYALTY PROGRAM

What is the CB VIP program?

It is the exclusive loyalty program of CB Bottazzo, which rewards customers for every purchase made with points convertible into benefits and discounts.

How can I sign up for the CB VIP program?

You automatically sign up by creating an account and completing an order on our site.

How does point accumulation work?

You earn points for every euro spent. Details on conversions are visible in the “CB VIP” section of your account.

Do CB VIP points expire?

Yes, points expire after 12 months of inactivity on your account.

Can I combine loyalty points with other promotions?

No, points cannot be used in conjunction with other promotional codes or discounts.

How can I check my points balance?

Log in to your account and go to the “CB VIP” section to view your accumulated and available points.

What can I do with the points I accumulate?

You can convert them into discount coupons to use for your next purchases on the site.

Can I get back the points used for an unused discount coupon?

No, once converted into a voucher, points cannot be recovered.

Is the CB VIP program free?

Yes, participating in the program is completely free for all our registered customers.

Do I get points for orders placed as a guest?

No, points are only accumulated for orders placed through a registered account.

SUPPORT & CONTACTS

How can I contact CB Bottazzo customer service?

You can write to us at info@cbbottazzo.com or use the contact form in the “Contact Us” section of our website.

What are the customer service hours?

Our customer service is available from Monday to Saturday, from 9:00 to 18:00.

How long does it take to get a response from customer service?

We try to respond within 24 business hours.

How can I report a technical problem on the site?

You can send us a description of the problem to info@cbbottazzo.com , including any screenshots.

Can I change the language of the site or contact support in a different language?

Our website and customer support are currently available in Italian and English.

What should I do if I don't receive confirmation or update emails?

Check your spam or promotions folder. If you don't find the emails, contact us to verify your order.

How can I provide feedback on products or services?

You can send your comments via the contact form or write to info@cbbottazzo.com .

What should I do if I have questions not covered in the FAQ?

Contact us directly and we will be happy to help you.

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